Case Details

Spicerhaart | Designed a hub-and-spoke network topology

Spicerhaart is one of the leading estate agency groups in the UK. Its independent residential sales and lettings network is the biggest in the UK and made up of six established estate agencies in England.

Category

Telecoms

Client

Spicerhaart

THE CLIENT

Spicerhaart is one of the leading estate agency groups in the UK. Its independent residential sales and lettings network is the biggest in the UK and made up of six established estate agencies in England – haart, Chewton Rose, Felicity J Lord, Haybrook, Darlows and Butters John Bee. Spicerhaart also provides conveyancing and legal services and offer financial services through their Just Mortgages* division.

*Just Mortgages is a trading name of Just Mortgage Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority.

THE CHALLENGE

To design, install and maintain a single IP based unified communications infrastructure across 200 sites to support 2,500 employees. To plan and transition a migration from ISDN30 line technology to SIP-based line protocols at the Head Office site and port PSTN or ISDN2 lines at branch office sites to the centralised SIP services. To retain and upgrade the pre-existing contact centre management suite (an IPFX instance) to ensure that no downtime affects central services.

THE SOLUTION

FLR Technology designed a hub and spoke network topology utilising lease line, FTTC and EFM circuits supported at different bandwidths and bearers to the central resilient site at the core, Spicerhaart’s Head Office and DR facilities. Spicerhaart’s data requirements for their Cisco Unified Call Manager solution with the IPFX overlay product and SIP connectivity were factored into the topology together with an updated core Cisco switch infrastructure.

Ele Gumbs, Head of Technology, added that the solution Included a new network monitoring technology across topology to enable Spicerhaart’s local infrastructure team complete visibility of the network and its performance right down to traffic and application types. We understood that Spicerhaart as a premier customer required a bespoke network solution which encompassed resiliency, reliability and most of all a fit for purpose approach for an estate encompassing in excess of 200 offices.

We decided that fit for purpose would be provided by the provision of an EFM centric based network, supplemented by strategically placed 100Mb ethernet circuits. The EFM approach provided the resiliency requested with the deployment of multichannel circuits, ease of deployment eliminating the need for excessive construction charges and guaranteed uncontended bandwidth for the support of voice, video and associated cloud-based applications.

Through interactive design and carrier discussions, FLR Technology was able to achieve a price position that far exceeded the customer’s expectation while delivering the stated objectives of the project seamlessly.

TESTIMONIAL

“The proposal project, led by Ele Gumbs the Head of Technology, was managed and delivered with skill and insight into the design and complexity of migrating networks with zero impact. FLR Technology is a great business to work with because each solution is moulded to meet the needs of each business needs rather than a single solution for all – this aids our capability and drives added value.” 

Steve Lamb, Chief Information Officer
Spicerhaart

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